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KnowledgeBase
- Logging into the Control Panel
- Domain Name Registration & Management
- Listing, Searching and Managing Orders
- Changing Name Servers of a Domain Name
- Managing Whois or Contact Details of Domain Names
- Modifying the Whois / Contact Details of all Domain Names (except .EU and .UK)
- Modifying the Whois / Contact Details (except the Ownership Identity) of a .EU Domain Name
- Modifying the Whois / Contact Details of a .UK Domain Name
- Modifying the Ownership Identity of a .EU Domain Name / Moving a .EU Domain Name to Another Customer
- Managing Contacts from within the Customer Control Panel
- Hiding Contact Details through Privacy Protection in the Whois of a Domain Name
- Branding a .COM, .NET Domain Names Web-based and Port 43 Whois Lookup Results
- Checking the Whois for a Domain Name
- Regulations for Updating Contact Details
- Hiding/Publishing Contact Details in the Whois of a .TEL Domain Name
- Hiding Contact Details through Privacy Protection, in the Whois of a Domain Name
- Transferring a Domain Name
- Confirming if a Domain Name can be transferred
- Transferring a Domain Name from Another Registrar to Sri Padma Infoway
- What is Domain (Transfer) Secret or Authorization (Auth.) Code and how to obtain it from a Current Registrar?
- Transferring your Domain Name (except .EU, .UK, .WS, .WEB.IN)
- Transferring a .EU Domain Name
- Transferring a .UK Domain Name
- Bulk Transfer
- Cancelling Domain Name Transfer
- Important - Domain Name Transfer Caveats
- Transferring a Domain Name from Sri Padma Infoway to Another Registrar
- Domain Name Transfer Caveats
- Locating and Modifying the Domain (Transfer) Secret/Authorization Code for a Domain Name (except .EU, .UK, .CC, .TV, .WEB.IN)
- Bulk Domain Name Registration, Renewal, Transfer and Management
- Enabling Mobile Device compatibility for your website
- Deleting a Domain Name
- Protecting/Locking a Domain Name
- Registering and Managing Child Name Servers
- Suspend / Unsuspend a Domain Name
- Moving or Pushing a Domain Name from One Customer Control Panel to Another
- Renewal Reminders
- Renewing a Domain Name
- Domain Name Expiry / Domain Name put on Parking Page
- Domain Name Registration Default Settings
- Viewing Action History
- What is Redemption Grace Period and How to Restore a Deleted Domain Name?
- Domain Name Registration Caveats
- Overview of Domain Name Extensions
- Interpreting Domain Name Check Availability Results
- Interpreting Order Locked In Processing Messages
- .US Domain Name Rules/Requirements
- Understanding .EU Domain Names
- .MOBI Domain Name Rules/Requirements
- .UK Domain Name Rules/Requirements
- What are CentralNIC Domain Names?
- Additional Contact related Requirements for .ASIA Domain Names
- .ME Domain Name Rules and Requirements
- Peculiarities of a .TEL Domain Name
- .TEL Applications
- .NAME Domain Name Rules/Requirements
- .NZ Domain Name Rules/Requirements
- .CO Domain Name Rules/Requirements
- Whois Data Reminders
- RESELLERS - Read this to setup your Domain Registration Business
- DNS
- Domain / URL Forwarding
- Email and Web Hosting
- Email Hosting
- Using the Email Hosting service
- Listing, Searching and Managing Orders for Email Hosting
- Email Administrators Guide - Create and Manage Accounts
- Email Users Guide - Access your Email
- Renewing / Deleting Email Hosting packages
- Suspending/Unsuspending an Email Hosting package
- Moving or Pushing an Email Hosting Order from one Control Panel to another
- Email Hosting Caveats
- RESELLERS - Read this to setup your Email Hosting Business
- DNS
- Domain / URL Forwarding
- Web Hosting
- Using the Web Hosting Service
- Listing, Searching and Managing Web Hosting
- Web Hosting Service Guide
- Directory and File Structure
- Naming Files
- Setting the Home or Default Page for your Website
- Uploading content to your Website
- Where do I put the content of my Website?
- Configuring and using various FTP Clients
- File/Folder Permissions and Groups
- Do you allow Shell access via SSL/Telnet?
- Do you allow Anonymous FTP?
- FTP Logs
- How can I view my website in a browser if my domain is pointing elsewhere?
- Why aren't my website changes being saved?
- What is Cache?
- FrontPage Server Extensions (FPSE)
- Data Transfer
- SSL
- Issues that Digital Certificates Address
- Activate SSL for your Hosting Package
- Certificate Authority
- Generating a Certificate Signing Request (CSR)
- Installing your Keys-Certificate pair
- Generating a Self-signed Certificate
- Creating Back-up for your Certificate and Private Keys
- Deleting your Certificate and Private keys
- Installing your Intermediate CA Certificate or CA Bundle
- Back-up your Website
- Domain Aliases
- Web Statistics
- Logs and Log Rotation
- Serving WAP Files
- Controlling Access to your Website
- Customizing Error Pages for your Website
- Managing your Plesk Windows Hosting package
- Windows Hosting
- Managing FTP Users
- Databases
- What is MS SQL?
- Which version of MS SQL is supported?
- Adding a MS SQL Database
- How do I set the database size and transaction log size of a MS SQL database?
- Managing MS SQL Database Users
- What hostname do I use to connect to my MS SQL database?
- How do I make a Backup copy of a MS SQL database?
- How do I restore a MS SQL database?
- MS SQL DTS (Data Transformation Service)
- How do I truncate transaction logs of a MS SQL database?
- How do I shrink a MS SQL database?
- What is the Maximum Number of Connections allowed to a single MS SQL database?
- How do I Upgrade my MS SQL 2000 database to MS SQL 2005?
- Deleting a MS SQL Database
- DLL Manager
- DSN Manager
- Power Tools
- Virtual Directory Manager
- ASP Components
- Managing subdomains on a Windows Web Hosting package
- Windows Hosting related Caveats
- Managing your cPanel Linux Hosting package
- Linux Hosting
- FTP Users
- Databases
- MySQL
- Version of MySQL we Support
- Adding a MySQL Database
- What hostname do I use to connect to my MySQL database?
- Database Users
- Adding MySQL Database Users
- Changing the Password of a MySQL Database User
- Restricting Access of a MySQL Database User to Allow Connection from Specific Hosts only
- Defining Action Rights for a MySQL Database User
- Creating a Read-only Database User
- Suspending/Unsuspending a MySQL Database user
- Deleting a MySQL Database User
- Connecting to and Managing your Database using PHPMyAdmin
- Connecting Remotely to your Database
- Restricting Access Through mod_auth_mysql
- Testing MySQL database connectivity through a script
- Importing data into a MySQL Database
- Exporting a Table from a MySQL Database to a Tab Delimited File for use in Microsoft Excel
- Making a Backup Copy of a MySQL Database
- Restoring a MySQL Database
- Deleting a MySQL Database
- Power Tools
- Direct Download Manager
- Bandwidth Theft Protection
- Website Speed Booster
- Redirect Manager
- Scheduled Task Manager
- Auto-correct URL Spelling
- Fix File Permissions Manager
- Branded File Extensions (Custom MIME types)
- Adding Sub-domains to your Linux Web Hosting Package
- Important Features of PHP5 version on Sri Padma Infoway Linux Web Hosting Servers
- Linux Hosting Caveats
- Troubleshooting
- Web Hosting Caveats
- Advertising your Website Online with Yahoo!
- Renewing / Deleting Web Hosting Orders
- Sample Scripts
- Suspending/Unsuspending a Web Hosting Order
- Moving or Pushing a Web Hosting Order from one Control Panel to another
- RESELLERS - Read this to setup your Web Hosting Business
- DNS for Web Hosting
- Domain / URL Forwarding for Web Hosting
- Email Hosting
- Website Builder
- Using your Website Builder service
- Listing, Searching and Managing Website Builder Orders
- Building your Website
- Building a Website through the Quick-start Wizard
- Building a Website through the Website Manager
- Renewing / Upgrading / Deleting Website Builder packages
- Suspending / Unsuspending a Website Builder service
- Moving or Pushing a Website Builder Package from one Customer Control Panel to another
- RESELLERS - Read this to setup your Website Builder Service
- Website Builder Caveats
- DNS
- Domain / URL Forwarding
- Digital Certificates
- Definition and Uses of a Digital Certificate
- Types of Digital Certificates available through Sri Padma Infoway
- Additional License
- Listing, Searching and Managing Digital Certificate Orders
- Generate a Private Key and Certificate Signature Request (CSR) from your web server
- IMPORTANT: Get your Digital Certificate Issued (Digital Certificate Enrollment Process)
- Cancelling your Digital Certificate Order
- Checking the Status and Retrieving your Digital Certificate
- Installing your Digital Certificate on your Web Server
- Displaying the thawte Trusted Site Seal on your website
- Reissuing your Digital Certificate
- Renewing your Digital Certificate
- Suspending / Unsuspending / Deleting your Digital Certificate
- Moving or Pushing a Digital Certificate Order from one Control Panel to another
- RESELLERS - Read this to setup your Digital Certificate Product
- DNS
- Domain/URL Forwarding
- Domain / URL Forwarding
- Email Service
- DNS
- Customer Control Panel Guide
- Reseller Guides
- Read this FIRST: Reseller Account Startup Guide
- Creating a Demo Reseller Account
- SuperSite and PartnerSite Guide
- What is SuperSite?
- What is PartnerSite?
- Using SuperSite and PartnerSite
- Integrating SuperSite with your Customer Control Panel and your own Control Panel
- Logging into the Admin Area for Customizing the SuperSite and PartnerSite
- Changing the URLs of your SuperSite and PartnerSite
- Customizing your SuperSite and PartnerSite Content
- READ THIS FIRST: Understanding the Structure of the SuperSite & PartnerSite
- Customizing the Content, Theme (CSS, Images, Javascript), HTML Structure of the SuperSite and PartnerSite
- Adding/Editing a SuperSite/PartnerSite Theme or Editing the CSS, Images, Menu Style of your SuperSite/PartnerSite
- Configuring Multiple Language Support for the SuperSite/PartnerSite
- Editing the Existing Textual Content and Paragraphs and Modify the HTML Structure of a Page
- Edit existing Images of SuperSite and PartnerSite
- Changing CSS files in Supersite and PartnerSite
- Making changes to the JavaScript menu in the SuperSite and PartnerSite
- Adding/Editing your HTML pages in the Supersite and PartnerSite?
- Adding/Editing your Images in the Supersite and PartnerSite
- Download the Source (PSD) File of Images/Flash with Translatable Text, used in your SuperSite and PartnerSite
- Modify the links on the Static Bar on your SuperSite
- Removing the Resellers tab from your SuperSite
- Customize the Legal Agreements in SuperSite and PartnerSite
- Customizing the Page Titles of the SuperSite and PartnerSite
- Adding Meta Tags to your SuperSite and PartnerSite for Better Search Engine Optimization
- Customizing the Error Messages in the SuperSite and PartnerSite
- Modifying the Contact Us page on your SuperSite
- Changing the Other Payment Options on the final check out page of the SuperSite
- Keeping my Customized SuperSite/PartnerSite Content in Sync with any New Content Added by Sri Padma Infoway
- Customizing the Domain Extension Display Order
- Displaying the ICANN logo on my SuperSite/PartnerSite
- Analyzing Traffic as well as E-Commerce Transactions on your SuperSite/PartnerSite via Google Analytics
- Saving/Editing a Sitemap of your SuperSite/PartnerSite
- Integrating your Website's Domain Name Registration/Transfer Form with the SuperSite
- SuperSite and PartnerSite Caveats
- Customizing the Error Messages in the SuperSite and PartnerSite
- Some details are not appearing or not working in your SuperSite and PartnerSite
- Your Customer can See Generic Customer Prices from his/her SuperSite even though you have set Specific Pricing for him/her
- Suggested Retail Price Displayed on your PartnerSite Pricing Pages
- Content Modification Interface in your SuperSite/PartnerSite Admin Always Opens Only in a Specific Editing Mode
- File Status Indication in your SuperSite/PartnerSite Admin Area
- Troubleshooting Delays in Displaying your SuperSite/PartnerSite Pages
- Branding Guide
- Customizing the URL for your Control Panels
- Integrating your Website and Shopping Cart with your and your Customer's Control Panel
- Customizing the Header and/or Footer of the Control Panels
- Setting Branded Name Servers
- Specifying your Sign Out URL
- Branding your Web-based and Port 43 Whois Lookup Results
- Specifying Language Preferences
- Displaying the ICANN logo on your SuperSite/website
- Integrating your Website's Login Form with the Control Panel
- Branding Caveats
- Finance & Billing Guide
- Read this First: Understanding the Billing System
- General Overview of Transactions
- Invoices
- Debit Notes
- Receipts & Credit Notes
- General Finance Setting
- Balancing (Payment) of a Pending Invoice/Debit Note explained in Detail
- Cancellation of a Pending Invoice/Debit Note explained in Detail
- Discounting an Invoice explained in Detail
- Payment Collection System and Parameters explained
- Currency issues, Conversion Rate, Selling Currency and Accounting Currency explained
- Add Funds to your Customers/Sub-Resellers Account
- Subtract Funds from your Customers/Sub-Resellers Account
- Refund Requests of your Customers and Resellers
- Process to follow in case a Customer / Sub-Reseller Payment Charges Back or Bounces back
- Manage Billing with your Customers / Sub-Resellers
- Raising an Invoice
- Raising a Debit Note
- Raising a Receipt / Credit Note (Adding Funds)
- Balancing (Paying) an Invoice / Debit Note
- Modifying / Deleting / Cancelling a Pending Invoice / Debit Note
- Processing Refund requests of your Customers and Sub-Resellers
- Modifying Total Receipts
- What are Locked Funds?
- IMPORTANT: Handling Orders Locked in Processing
- Managing Payment Gateway Transactions
- Manage Products and Pricing for Sub-Resellers and Customers
- Understanding and Configuring Indirect Taxation Rules
- My Billing with Sri Padma Infoway
- Read this First: Understanding the Billing System
- Payment Gateway Integration Guide
- Payment Gateway Transaction types and Access Levels for your Customers and Sub-Resellers
- Payment Gateway Risk Assessment Report
- Managing Payment Gateway Transactions
- Integration with PayPal Gateway
- Integration with Authorize.Net's Credit Card Gateway
- Integration with PayPal (formerly Verisign) Payflow Pro Credit Card Gateway
- Integration with version 1 and/or 2 2Checkout Credit Card Gateway
- Integration with WorldPay Credit Card Gateway
- Integration with Moneybookers Credit Card Gateway
- Integration with Transecute's Credit Card Gateway
- Integration process with ANY OTHER Payment Gateway
- Payment Gateway Caveats
- Reseller Control Panel Guide
- Setting your Personal Information
- Manage Products and Pricing for Sub-Resellers and Customers
- Managing Products
- Managing your Customers
- Adding a Customer
- Listing / Searching your Customers
- Exporting a List of your Customers as a CSV Report
- Generating and Modifying Passwords
- Modifying a Customer's Profile Details
- Suspend / Unsuspend a Customer
- Deleting a Customer
- Billing
- Listing all Orders belonging to a Customer
- Mail Preferences
- Sending Emails to your Customers
- Displaying Announcements in your Customers Control Panel
- Managing your Sub-Resellers
- Adding a Sub-Reseller
- Managing Pending Sub-Reseller Sign-ups
- Listing / Searching Sub-Resellers
- Exporting a List of your Sub-Resellers as a CSV Report
- Generating and Modifying Passwords
- Modifying a Sub-Reseller's Profile Details
- Suspend / Unsuspend a Sub-Reseller
- Listing all Orders belonging to a Sub-Reseller
- Billing
- Sending Emails to your Sub-Resellers
- Displaying Announcements in your Sub-Resellers Control Panel
- Managing Company Users
- Listing All Orders under your Reseller Account
- Reseller Control Panel Tools
- Sending Mails to your Sub-Resellers and/or your Customers
- Displaying Announcements in your Sub-Resellers and/or Customers Control Panels
- Legal Agreements
- Interface Settings
- Reseller Control Panel Caveats
- Product Setup Guides
- Reseller API Guide
- HTTP API (beta)
- Access and Authentication
- Request Parameter Data Types
- Response Formats
- API Requests
- Domains
- Check Availability
- Register
- Transfer
- EU Transfer
- EU Trade
- Activating a Transferred .UK domain name
- Renew
- Search
- Getting a Customer's Default Name Servers
- Getting Order Id
- Getting details of the Domain Registration Order
- Modifying Name Servers
- Adding Child Name Servers
- Modifying Child Name Server Names
- Modifying a Child Name Server IP address
- Deleting Child Name Servers
- Modifying Contacts
- Modifying the Privacy Protection Status
- Modifying the Auth-Code
- Enabling the Theft Protection Lock
- Disabling the Theft Protection Lock
- Getting the List Of Locks Applied on a domain name
- Getting TEL CTH Login Details
- Modifying TEL Whois Preference
- Resending the Transfer Approval Mail
- Releasing a .UK domain name
- Cancelling a Transfer
- Deleting a domain name
- Restoring a domain name
- Contacts
- Customers
- Resellers
- Common
- Products
- Hosting
- Mail Forwarding Service
- DNS
- Domain Forwarding Service
- Digital Certificates
- Site Builder
- Domains
- Managing DNS, Web Hosting, Email Hosting, Live Chat and Website Builder Services through your HTTP API integration
- Change Log
- SOAP API
- Read This FIRST - General API Integration Instructions
- Sample API Flow
- Java API Kit
- PHP API Kit
- .NET API Kit
- Perl API Kit
- Managing DNS, Web Hosting, Email Hosting, Live Chat and Website Builder Services through your SOAP API integration
- Server Error Format Description
- Common API Examples and Errors
- Emulate and Debug your API Calls
- Procedure To Retrieve XML Sent And Received
- IMPORTANT: API Abuse
- IMPORTANT: Modification of Result of Search calls made using the API
- Data Validation of Parameters passed in an API Method Call
- HTTP API (beta)
- Important Notices
- Maintenance Notices
- Domains Product Maintenance Notices
- 2010
- September 2010
- August 2010
- July 2010
- June 2010
- .COM/.NET Unavailability Notice: June 27, 2010
- .NZ Unavailability Notice: June 19, 2010
- .TV/.CC Unavailability Notice: June 18, 2010
- .EU Unavailability Notice: June 9, 2010
- .TEL Unavailability Notice: June 5, 2010
- .BIZ Unavailability Notice: June 5, 2010
- .ME Unavailability Notice: June 5, 2010
- .ASIA Unavailability Notice: June 3, 2010
- 2010
- Hosting Product Maintenance Notices
- Digital Certificate Product Maintenance Notices
- System Maintenance Notices
- Domains Product Maintenance Notices
- Maintenance Notices
Customer Control Panel Guide
As a Sri Padma Infoway Customer you get your own Customer Control Panel [CCP], to Order and Manage your Domains. The CCP also provides a large amount of additional functionality. This guide will help you understand the various features accessible to you via your CCP.
Before you start with the guide you must have access to the CCP. Sri Padma Infoway has already sent you your Username, Password and access instructions for access to the CCP, upon sign up for our Services.